Find Out All You Need To Know About Freshii
Get Answers To The Most Frequently Asked Questiions Here.
Yes! You can customize all menu items to your liking. You can add, substitute, or remove ingredients from our nutrition-led menu or create your own custom bowl, burrito, wrap, soup or salad.
Yes, you can add instructions to any item on the freshii menu when adding the item to your cart. Note that requests for additions or premium toppings will be charged.
You can schedule an order up to one business day ahead, only for pick up.
Absolutely! To reorder click on ‘Recent’ and view your recent orders. Click ‘REORDER’ on whichever past order you’d like to enjoy again. Customizations are included!
To cancel a order you’ve placed on the freshii app, you’ll need to call the store you’ve purchased from. You can find the store phone number on the Order Confirmation screen or Order History in the Account section.
Your order may have been cancelled for a variety of reasons, please contact the store for more information. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
Not yet – but we’re working on it! If you’d like to place an order for catering or juice cleanse programs, please visit our catering page or call your local Freshii directly!
You can find nutritional information for any of our menu items by selecting the ‘Nutrition’ link. If you are looking for a downloadable nutrition guide, or for any other nutrition questions, please reach out directly to our guest experience team at guest@freshii.com.
Yes, you’ll need to show your digital card in store. You can find your card in the Scan tab or through the Gift Card section. You may also show the e-mail with the 21 digit card number which you may have received.
You can make changes to your payment details by selecting Payment Methods in your Account section.
You can see the current status of your delivery order on the home screen, or locate the order in your Order History within your Account and select Track.
Please contact the store directly for assistance. You can find the store phone number on the Order Confirmation screen or Order History in the Account section. You may also pass along feedback to our guest experience team with the ‘Email us’ link at the bottom of your order receipt in the Order History section.
To request a refund, you’ll need to call the store you’ve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
Certain locations offer delivery, and if a store near you has delivery available you will see ‘Pickup’ and ‘Delivery’ as options on the location page.
You can see the current status of your delivery order on the home screen, or locate the order in your Order History within your Account and select Track.
For support with your delivery order, you’ll need to call the store you’ve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
For support with your delivery order, you’ll need to call the store you’ve purchased from. You can find the store phone number on the Order Confirmation screen or the receipt in Order History in the Account section.
A delivery order may be cancelled if the driver is unable to locate you. When arriving at your delivery address, they will be prompted to contact you if there are issues, so keep your phone nearby.
We want to hear from you! Please submit your questions and/or comments by tapping ‘Contact Us‘.
Offer discounts and coupon codes can be found at order checkout. To apply a discount to your order, add your items to the cart and click ‘Checkout’. At Checkout click ‘Promotions’ and select an available promotion or enter a promo code.
For iOS, to change your language go to Account, then beside Language select your preferred language. For your browser, you’ll be able to find the Language toggle in the top right side of your browser.
Can’t find what you’re looking for? Tap on ‘Contact Us‘ or send an email to guest@freshii.com, and we’ll get back to you as soon as possible!
A QUESTION ABOUT THE ViiP PROGRAM?
You can download the Freshii app from the AppStore or Google Play Store.
New reward levels and for every $1 you spend, you’ll earn 10 ViiP points.
You can download the Freshii app from the AppStore or Google Play Store.
The application is free to download. Charges will apply to your orders or other purchase made through the application.
